DE

FAQ

How often does your symposium take place?

Rather than hosting a symposium as frequently as possible, we focus on presenting truly relevant innovations, new products, and forward-looking ideas. That’s why Fimro prepares each symposium with great care and attention to detail—from selecting the topics to developing the content.

To ensure the event delivers real value for our guests, the Fimro Symposium is intentionally held only every three to four years—making it all the more substantial, inspiring, and impactful.

Do you offer service for products sold by Fimro?

Of course. We provide comprehensive, professional service for all products we distribute—and beyond. Feel free to visit our Service section to learn more about our range of services. If you have any questions or specific requirements, we are always happy to help personally—just get in touch.

Can my employees be trained by Fimro?

Well-trained employees not only work more safely, but also faster and more efficiently. They understand the relationships within complex systems, make well-founded decisions in the event of a fault, and play a key role in reducing downtime.

That’s why Fimro offers training for all products we distribute. In direct consultation, we determine the ideal solution together—whether at Fimro’s training facilities, at the manufacturer’s site, or on your premises. Take a look at our training program and feel free to contact us.

How quickly can a technician be on site?

Fimro always strives to provide our customers with the support they need as quickly as possible. However, we are also dependent on factors such as distance and technician availability.

In many cases, we can already help by phone—often a brief call is enough to resolve the issue quickly. If that’s not sufficient, we will do everything we can to support you on site as soon as possible.

Please don’t hesitate to call us or send us an email. For fast processing, it’s important that you provide the following information:

  • The exact device designation/model

  • A description of the fault as precise as possible

This allows us to respond in a targeted way and help you as quickly as possible.

Who is the right contact person for my request?

Due to our broad range of products and services, Fimro provides specialized contacts for every topic. Since many areas overlap, a general answer is often not helpful.

Please contact us directly by phone or email—we will quickly and easily connect you with the right expert for your request.

How much does service for my system cost?

The cost of our service depends on the specific product and the exact scope of work, so a flat-rate price is not possible.

We will be happy to prepare a tailored offer for you: simply send us an email with the relevant details about your system or the affected devices, and we will get back to you as soon as possible with an individual quote.

What is the service process like?

First, we clarify together whether the service will be carried out in our Fimro specialist workshop or directly on your premises. In many cases, shipping the devices to Fimro is more cost-efficient than an on-site visit.

We then generally start with a thorough cleaning of the system or device. This basic cleaning is a prerequisite for an accurate technical inspection using our professional test rigs. Based on this analysis, we prepare a detailed service proposal for you.

You can then decide calmly on the next steps. Once you approve, we carry out the repair, issue all relevant test documentation, and return the repaired device to you.

How are the temperature control units transported?

The temperature control units can be shipped by a freight forwarder or collected by Fimro using company vehicles. The best option is coordinated directly with you.